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I have no sound on my Toshiba. 3 years old. I can't get to

I have no sound on...
I have no sound on my Toshiba
JA: What's the model number of your TV? How old is it?
Customer: 3 years old. I can't get to the back for a model number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: A couple days. Figured a wrong button got pushed on one of the remotes but nothing there
JA: Anything else you want the Expert to know before I connect you?
Customer: Don't think so
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Answered in 3 minutes by:
9/23/2017
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,253
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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Problem can be software corruption in the box ,please reboot the box by unplugging the box from wall-power wait 5 mins then re-plug back in again, do the same with the TV at the same time, let me know if this fixes or not please

Anthony

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Customer reply replied 2 months ago
Ok

Yes let me know how it works out please

Anthony

Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,253
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Anthony_Infotech and 87 other TV Specialists are ready to help you
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Customer reply replied 2 months ago
Well aren't you amazing. I'd buy you a beer if you were here. That worked thank you

Great News!

Thanks for the rating

Anthony

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Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,253
15,253 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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