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Picture just went black, sound is still on. What do we do?

Customer Question
Picture just went black...

Picture just went black, sound is still on. What do we do?

Technician's Assistant: What's the model number of your TV? How old is it?

Model # 55LE5500

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Manufactured March 2010

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A couple of days

Submitted: 10 months ago.Category: TV
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Answered in 5 minutes by:
9/23/2017
TV Technician: Aric, Technician replied 10 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,776
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 10 months ago

Please take the original remote control and press MENU. Let me know if the TV's own MENU displays.

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