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Phone froze up, won't turn on. Samsung galaxy 6 sm g920a.

Customer Question
Phone froze up, won't...

Phone froze up, won't turn on

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

Samsung galaxy 6 sm g920a

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

This is a phone

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just started

Submitted: 10 months ago.Category: TV
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Answered in 8 minutes by:
9/23/2017
TV Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: TV
Satisfied Customers: 22,237
Experience: 10+ years
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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TV Technician: Josh, Technician replied 10 months ago

Please hold down the Power button for 30 seconds and the phone should restart.

After the restart, do you still have the issue?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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