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Unable to adjust colors on big screen. Normal with use of…

Unable to adjust colors...

Unable to adjust colors on big screen. Normal with use of DVD

Technician's Assistant: What's the model number of your TV? How old is it?

Samsung Series 7

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works. Dvd is fine as far as color. Tv is about 3 years old.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About a week

Technician's Assistant: Anything else you want the Expert to know before I connect you?

That's my issue

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Answered in 4 minutes by:
9/23/2017
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,262
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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If its normal using a DVD player I usually find its a problem with any satellite or cable box you may be using so the first thing to do is reboot the box AND the TV by unplugging both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change in the situation please

Anthony

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Customer reply replied 10 months ago
I am doing that now

OK

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Customer reply replied 10 months ago
No change
Customer reply replied 10 months ago
Are you there

If its not responded to a reboot you will need to contact your provider to swap the box OR they may do something over air

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Safe to say because the DVD is good it IS the box you have a problem with here

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Customer reply replied 10 months ago
Thank you. I will

Your Welcome

Please I would be grateful if you could you rate the information or answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site thank you, ***** ***** question is open for 30 days.

Anthony

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Its 3 to 5 stars then click submit thank you, ***** ***** need anything else let me know please

Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,262
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Anthony_Infotech and 87 other TV Specialists are ready to help you
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Customer reply replied 10 months ago
sure
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Satisfied Customers: 16,262
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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