TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Our Visio TV won't turn all the way off--the HDMI side is…

Hello--our Visio TV won't...

Hello--our Visio TV won't turn all the way off--the HDMI side is showing in the top right-hand corner and the remote changes channels but doesn't change the volume or mute the sound. We have tried to unplug the TV completely but it is wired thru the wall and when we unplugged the power strip from the wall the TV is still on. We think we just need someone to come and fix since we don't know how to get to the power source.

Technician's Assistant: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?

About 6 or 7 hrs old and since it's mounted to the wall we can't see the model number. We're unwilling to try to take it off the bracket ourselves

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

We can't change the inputs because the Netflix remote we use for that doesn't work either

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We were trying to open Netflix last night

Technician's Assistant: Anything else you want the Expert to know before I connect you?

That's all we know

Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
9/23/2017
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own TV Question

- Will a list of local TV repair shops in area work for you to get the repair estimate?

Ask Your Own TV Question
Customer reply replied 10 months ago
We can find those ourselves. We thought you would refer us to an independent repair guy who would come to the house

OK, no problem.

Good luck

Ask Your Own TV Question
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,822
Experience: Custom home theater installer, authorized dealer top brands.
Verified

I can help you with repair options if you'd like,

can you confirm the age, assuming you meant 6-7 years? And what is the approximate size (diagonal inches) of the tv?

Ask Your Own TV Question
Customer reply replied 10 months ago
Ha--yes 6-7 yrs not hrs--41" diagonal
Customer reply replied 10 months ago
This started suddenly last night when we were trying to get on Netflix. The Vizio remote doesn't work nor does the Direct TV remote. Never had the problem before

Thanks for confirming,

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; that type of failure wouldn’t be surprising for this brand especially at this age. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best, ***** ***** has had an exceptional lifespan.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty in the same $300 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

If you'd like help finding a qualified local tech, just let me know my zip code please.

My apologies for the news,

Nathan

Ask Your Own TV Question
Customer reply replied 10 months ago
Thanks--we'll try that and move on if it doesn't work. Appreciate the info.

You're very welcome, and best of luck! I'd much rather see you be able to put your money into a new/better set than waste it on repairs that will not last long anyway.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,
Nathan

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,822
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Nathan and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,822
30,822 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I purchased a wall mount rack for my Visio Smart TV Model
I purchased a wall mount rack for my Visio Smart TV Model #D43-F1. In order to mount the brackets it appears that I would have to remove existing screws from the back of the TV. I wanted to be sure th… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Samsung 55" LED HD TV with 1080p resolution. I have
I have a Samsung 55" LED HD TV with 1080p resolution. I have a Samsung 55" LED HD TV with 1080p resolution and have lost all sound on the tv. don't know what I did to cause this. can you please help … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
The remote we use to bring up Netflix et al doesn't seem to
The remote we use to bring up Netflix et al doesn't seem to be working. We even bought a new one and that doesn't seem to be working either. … read more
Shahid
Shahid
Technician
13,321 satisfied customers
Is there a mute button ON THE TV - we know about the mute on
Is there a mute button ON THE TV - we know about the mute on the controller. 1. We can get visual; 2. we cannot get audio; 3. all mute buttons are on; 4. We could get sound when it was routed thru the… read more
Nathan
Nathan
Installer
Bachelors of Science
30,822 satisfied customers
My remote stopped working and my TV on off buttons no longer
my remote stopped working and my TV on off buttons no longer work either. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Trying to turn on my tv and don't have any volume. Has
Hi, trying to turn on my tv and don't have any volume. Has happened once in a while before - my error I'm sure but this time can't get it to come on. Thanks … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
We have a Samsung Series 7-7100 smart flatscreen and it is
We have a Samsung Series 7-7100 smart flatscreen and it is connected to Direct TV cable and Sony blu ray.We have had a little trouble turning on tv by remote for a few months but finally comes on and … read more
Nathan
Nathan
Installer
Bachelors of Science
30,822 satisfied customers
I have a Proscan Model PLDED3273A and the Mute is on, how
I have a Proscan Model PLDED3273A and the Mute is on, how can I turn it off? … read more
Nathan
Nathan
Installer
Bachelors of Science
30,822 satisfied customers
Can't change tv in RV to AV mode to watch DVD with samsung
Can't change tv in RV to AV mode to watch DVD with samsung remote … read more
Nathan
Nathan
Installer
Bachelors of Science
30,822 satisfied customers
We have a Panasonic TV with FIOS cable. The volume on both
We have a Panasonic TV with FIOS cable. The volume on both the TV and cable remotes is not working. The volume won't go up or down and the button on the the remote just flashes red. The cable company … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
We have a 20 inch flat screen sceptre tv with a built in DVD
We have a 20 inch flat screen sceptre tv with a built in DVD player, that the remote seemed to just quit working on. Called tech support last night and they said it was probably a remote problem. When… read more
Shahid
Shahid
Technician
13,321 satisfied customers
I was watching a movie on Netflix through my very when the
I was watching a movie on Netflix through my very when the TV just quit,..there is a red light on the lower left hand side that blinks in groups of two for about 8 times. ( left haND side as I'm looki… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Magnovox Digital flat screen that the screen keeps changing
Magnovox Digital flat screen that the screen keeps changing different colors, it just started doing this on its on, we have pushed all the buttons at bottom of TV, we have no remote, other than the un… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Vizio smart television not working properly. Remote will not
Vizio smart television not working properly. Remote will not work at all. Television will work from buttons on the side. But cannot get the remote to work at all. Volume smart button nothing works can… read more
Shahid
Shahid
Technician
13,321 satisfied customers
My name is ***** *****. My tv is only buzzing and no volume
Customer: my name is ***** *****. My tv is only buzzing and no volume is coming out … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
hello, I was in the process of wall mounting a tv and assembling
hello, I was in the process of wall mounting a tv and assembling the bracket when the bolt snaped off. I tried to use a drill extraction tool. It didn't work. Can I find/ buy the threaded nut that's i… read more
Brian- A/v guy
Brian- A/v guy
Executive Engineer
4 years + 3.5 additional
509 satisfied customers
Numerous storms in our area lately; I have 4 tvs of different
Numerous storms in our area lately; I have 4 tvs of different brands in various rooms...all on dish satellite. Tv in my office is wall mounted Visco 32V1...it comes on & off, volume will change & mute… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
We have a 19 TV that is about 3 to 4 years old. It is a thin
We have a 19" TV that is about 3 to 4 years old. It is a thin one with speakers that mount on the side. We have it hanging on a wall mount. Last night we turned it off with the remote today we are not… read more
ProTV and Audio
ProTV and Audio
Principal. Engineering Technician
Bachelor\u0027s Degree
939 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x