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I have evo harmony engine and it keeps giving me a message i…

Customer Question
I have evo harmony...

I have evo harmony engine and it keeps giving me a message i need to re install my ilok when i do it still freezes up my project, suggestions?

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Pro tools 11.3 running on Microsoft 11 hp envy with 16 mg runnimg software and 3 t hard drive

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Dont watch tv but everythingg else works youtube ect.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

For ever i gave up on it for awhile but noe need to for a paying gig do i need to buy a new one...ohhhh nnnnooooo

Technician's Assistant: Anything else you want the Expert to know before I connect you?

It says in the ilok i have the licence for ever but forever is freezing up my projects poooooop

Submitted: 8 months ago.Category: TV
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Answered in 8 hours by:
9/23/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 19,999
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 8 months ago

If your license is still valid then installing a fresh copy of the iLok license manager should help this.

If the 'License Service Installer' requires an update, you can download a fresh version of the license manager from

https://www.ilok.com/#!license-manager

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