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I have the remote working but there is no sound. I found…

Customer Question
I have the remote...

I have the remote working but there is no sound. I found directions on line with the code 993 but that hasn't worked.

Technician's Assistant: What's the model number of your TV? How old is it?

Older Craig. Model CLC504e

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can change channels just fine and actually have sound if I'm very close to the set. It just seems to be a problem with the volume.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

For some length of time. I've had Comcast techs out and had assumed it was fixed.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Not really knowledgeable enough to ask intelligent questions

Submitted: 11 months ago.Category: TV
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Answered in 4 hours by:
9/23/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 10 months ago

- Does volume level display change/ go high if push volume up button on TV remote?

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