TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I ahve a mitsubishi 738 tv, i hooked u proku to it, picture…

I ahve a mitsubishi...

I ahve a mitsubishi 738 tv, i hooked u proku to it, picture works, no sound

Technician's Assistant: Can you guesstimate how old your Mitsubishi is? And just to clarify, what's the exact model?

Probably 8 years old, model 738

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv menu works, and yes

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It started happening today when i installed the roku

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Dont think

Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
9/22/2017
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,527
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question

Can you please get me the full model number off of the back of the Mitsubishi?

Also, which model Roku do you have?

Ask Your Own TV Question
Customer reply replied 10 months ago
ok

Can you please get me the full model number off of the back of the Mitsubishi?

Also, which model Roku do you have?

Ask Your Own TV Question
Customer reply replied 10 months ago
wait one

Yup.

Ask Your Own TV Question
Customer reply replied 10 months ago
tv is model WD-65738, roku is express

Okay thanks- taking a look now.

Ask Your Own TV Question

Can you shut the TV off and try one of the other HDMI Inputs as a test, then turn it back on, SELECT that input and see if you have sound please?

Ask Your Own TV Question
Customer reply replied 10 months ago
sure
Customer reply replied 10 months ago
still no sound

Does the TV have sound with any other devices if you plug something in using HDMI (like a cable box, blu ray player, etc.)?

Ask Your Own TV Question
Customer reply replied 10 months ago
it worked fine, then i unplugged the receiver which had the cablebox and dvd running through the receiver, now the only thing plugged in to HDMI3 is the roku, nothing else is connected to the tv

Okay, did you turn the TV's speakers back ON in the menu after you disconnected the receiver?

Ask Your Own TV Question
Customer reply replied 10 months ago
in the audio menu it says speakers are turned on, if there is another place i need to look i dont know where and mute is not on either

Using the Mitsubishi remote, go into MENU-----> the SOUND---->then turn TV Speakers ON.

Ask Your Own TV Question

Okay our replies crossed. Please plug something else into the TV besides the Roku like the cable box and let me know if the sound is on. We need to determine if the issue is the TV or the Roku.

Ask Your Own TV Question
Customer reply replied 10 months ago
yep already did that

Can you see my next reply??

Ask Your Own TV Question

Okay our replies crossed. Please plug something else into the TV besides the Roku like the cable box and let me know if the sound is on. We need to determine if the issue is the TV or the Roku.

Ask Your Own TV Question
Customer reply replied 10 months ago
the cablebox sound through the tv works

Then the issue is the Roku. Possibly a defective unit, and on a user level all you can try is to unplug the Roku power cord for 30 full seconds, plug it back in and then attempt to use the Roku input again. If the device still does not have sound then it would indicate an issue with the Roku. How long have you owned the unit for?

Ask Your Own TV Question
Customer reply replied 10 months ago
i just then unplugged the cablebox and the roku sound works

Excellent and glad to hear that! Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,527
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,527
47,527 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
The tv light comes on, the sound comes on but the picture
The tv light comes on, the sound comes on but the picture doesn't, then the tv goes off and the red light comes on. Yesterday the picture seemed a little dim … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a sound but no picture and the red light does not
I have a sound but no picture and the red light does not come on … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
We have no sound on SD, only on HD. The cable tech said that
We have no sound on SD, only on HD. The cable tech said that it is not "shaking hands " with the new receiver. He said there is a software upgrade available for the TV. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
On close captions all sentences start with" will start with
On close captions all sentences start with " will start with Abilene u" or parts thereof, is this a Samsung problem or Directv … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a polaroid tlx 04244b it just started doing this 2
I have a polaroid tlx 04244b it just started doing this 2 days ago. I turn it on and after a few minutes the screen goes black and no sound but the blue light stays on for a few minutes then goes red.… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Dvd/vcr/recorder/player i have a sharp tv and no signal from
dvd/vcr/recorder/player i have a sharp tv and no signal from tv. play back dvd and vcr works. why is philips phone disconnected … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have no picture only voice. the book I have says nothing
I have no picture only voice. the book I have says nothing about no picture. I do not have cable only a Roku player that has worked fine until now.… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
My sony tv model#kp-51ws500 is not dispalying the picture
hi my sony tv model#kp-51ws500 is not dispalying the picture screen is black but timer/standby light is on and stereo light is on also and they r still i need help with that. thk u… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
LT-3780 LCD FLAT PANEL HDTV, DISPLAY & MEDIA CENTER. SOMETIMES
LT-3780 LCD FLAT PANEL HDTV, DISPLAY & MEDIA CENTER. SOMETIMES WHEN WE TURN THE UNIT ON THE FLAT SCREEN DOES NOT DISPLAY. IF WE DO A RESET THE PICTURE WILL COME ON BUT IT WILL FLICKER OR BLINK FAST OR… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My tv is flickering on and off the sound is not afficed just
My tv is flickering on and off the sound is not afficed just the picture the tv model is ws-55313. 55 inch big screen… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have an 8 year old Mitsubishi DLP Projection TV Model WD-62725.
I have an 8 year old Mitsubishi DLP Projection TV Model WD-62725. Yesterday the RED lamp light activated after a short pop like sound and turned the TV off. Today I replaced the lamp with one I purcha… read more
Aric
Aric
Technician
Run A/V and repair business for over
47,527 satisfied customers
have a mitsubishi top load screen (box) hd-1080 daimond series
have a mitsubishi top load screen (box) hd-1080 daimond series tv, brought used, when plugged in to a dvd player, I have a green screen wtih wavy lines through it. Picture shows behind this screen, so… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
The picture on my mitsubishi wd-73727 dlp tv is only appearing
The picture on my mitsubishi wd-73727 dlp tv is only appearing in the left upper corner of the tv. It is a very small picture (but it is a normal picture) the rest of the tv is black. Everything seems… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
i have a 62 mitsubishi tv wd-62525. the power comes on, the
i have a 62" mitsubishi tv wd-62525. the power comes on, the green light comes on. it then goes to a red lamp light no picture no sound. the lamp is less than a year old.… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
my mitsubishi big screen model no. vs-50703. picture goes
my mitsubishi big screen model no. vs-50703. picture goes blank, horz. colors goes blank is it the picture tube. 1998… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
Hello, We have a 12 year old Mitsubishi Projection Tv VS4543.
Hello, We have a 12 year old Mitsubishi Projection Tv VS4543. While using it for our Wii the screen went blank as if we had turned it off. When we turned it back on the light came on briefly then went… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
my tv is working but the volumen control ,menu is not work
my tv is working but the volumen control ,menu is not work change battery to the control and still not work looks like the tv is lock and i dont now to reset… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a 65 inch HD 1080 mitsubishi tv. I just recently moved
I have a 65 inch HD 1080 mitsubishi tv. I just recently moved and the tv is showing a blue screen. The projectors are showing blue green and red when I hold my hand over the lens. It was working when … read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x