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The screen has lost clarity and the color is like looking…

Customer Question
The screen has lost...

The screen has lost clarity and the color is like looking thru a fine mesh

Technician's Assistant: What's the model number of your TV? How old is it?

18 months and smart

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes on all sources and inputs

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just happened about 1 hour agao

Technician's Assistant: Anything else you want the Expert to know before I connect you?

What is causing it what does it mean frosty look as my wife just said

Submitted: 10 months ago.Category: TV
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Answered in 7 minutes by:
9/22/2017
TV Technician: Anthony_Infotech, Technician replied 10 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,390
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Hello
WelcomeI am sorry you are having trouble here, press the menu button of the sets own remote does the menu look bad itself too?or is this normal?Anthony
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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