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My hd2 is not connecting so Netflix is not coming on I

Customer Question
My hd2 is not...

My hd2 is not connecting so Netflix is not coming on I checked with provider frontier and all my connections are good

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

Visio model gt784wnv

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

2 days nothing happened

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Hd2 works on bedroom tv. all cables on visio are connected

Submitted: 10 months ago.Category: TV
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Customer reply replied 10 months ago
i have no more info --i'd like to hear from tech!
Customer reply replied 10 months ago
where is the help??
Customer reply replied 10 months ago
cancel the request immediately
Answered in 5 hours by:
9/22/2017
TV Technician: Pete, Electronic Engineer replied 10 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,584
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 10 months ago

Sorry for the delay, do you still need help with this?

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Customer reply replied 10 months ago
you have all my information; do you have a solution for this problem of not having an internet connection?
Customer reply replied 10 months ago
since i don't have an internet connecrtion I cannot get netflix
Customer reply replied 10 months ago
is there anyone there to take this message and help me????
Customer reply replied 10 months ago
is there customer service there?? i've been waiting a long time with no result!
Customer reply replied 10 months ago
I'm not getting any satisfaction. I REQUEST a cancellation of this issue and a complete refund of any charges to me immediately.
Ruth Okin
TV Technician: Pete, Electronic Engineer replied 10 months ago
Sorry for the delay, Ruth.
It appears you have requested a refund.
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Satisfied Customers: 20,584
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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