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The background sound is drowning out the vocals. Not sure…

Customer Question
The background sound is...

The background sound is drowning out the vocals

Technician's Assistant: What's the model number of your TV? How old is it?

Not sure but I only bought it last December

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes but the remote is very simple and I cannot find anything about audio settings

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing it's beenthis way since I hung it

Submitted: 10 months ago.Category: TV
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Answered in 3 minutes by:
9/21/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 10 months ago

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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Customer reply replied 10 months ago
hold on it's outside
TV Technician: Shahid, Technician replied 10 months ago

No problem, take your time

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Customer reply replied 10 months ago
E55 -E1
TV Technician: Shahid, Technician replied 10 months ago

Thank for TV model number info

2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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Customer reply replied 10 months ago
Cable box
Customer reply replied 10 months ago
This is taking too long I have another appointment. Just send back my $5 and we'll call it even
TV Technician: Shahid, Technician replied 10 months ago

I was typing info for you but, anyway, please contact customer service at given link for any billing issue

http://ww2.justanswer.com/help

Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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