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I have a 65 inch panasonic tv Model LED 65C300, No have a…

Customer Question
I have a 65...

I have a 65 inch panasonic tv Model LED 65C300

Technician's Assistant: What's the make/model of your device? How old is it?

No have a black line about 3 inches wide about 1 foot from left side.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Panasonic 65C300

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Probem about 2 weeks. However yesterday when th Tv worked on UPS it was not there

Submitted: 10 months ago.Category: TV
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Answered in 1 minute by:
9/21/2017
TV Technician: Jack, Technician replied 10 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

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Customer reply replied 10 months ago
hello
TV Technician: Jack, Technician replied 10 months ago

Hi

Give me a minute please

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Customer reply replied 10 months ago
ok
TV Technician: Jack, Technician replied 10 months ago

Model number would be TH-65C300 , is that correct ?

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Customer reply replied 10 months ago
TH-65C300DX
TV Technician: Jack, Technician replied 10 months ago

O.k then and i see that you are in India so all i can do is tell you what will need to be repaired but as far as parts or costs of repair goes i have no idea what the shops are charging there

How old is this tv anyway ?

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Customer reply replied 10 months ago
The black 3 inch vertical line is hazy black. Not like a clear cut black out line
Customer reply replied 10 months ago
Tv is 1.5 years old. I had panasonic come home today. They want to replace the panel. Grrrrrrrrrrrr
TV Technician: Jack, Technician replied 10 months ago

O.k then this is not good and yes it is the lcd panel indeed ,sorry

Warranty must be just over , yes ?

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Customer reply replied 10 months ago
warranty is finished
TV Technician: Jack, Technician replied 10 months ago

I think you`d be better off going shopping now

Did they give you an estimate anyway ?

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Customer reply replied 10 months ago
about 1000$
Customer reply replied 10 months ago
TV cost me 1300$
Customer reply replied 10 months ago
This is bad. No options??
Customer reply replied 10 months ago
how can the tv work good without black line for whole day yesterday if panel is a problem?
TV Technician: Jack, Technician replied 10 months ago

Sorry but no , if that line had been a clean cut then i would`ve said the t-con is the likely culprit but now the only thing that can be done is to replace the panel or the tv

Prices have gone down since a year and a half and i`m sure you can get the same size for the price it would cost you to repair and have a fresh warranty as well

I would go shopping

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Customer reply replied 10 months ago
ok man thanks
TV Technician: Jack, Technician replied 10 months ago

It would not be rare to have an intermittent problem and beside did this popped up just today or prior to yesterday ?

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TV Technician: Jack, Technician replied 10 months ago

If that answers your question PLEASE DO TAKE THE TIME TO RATE by clicking on the star icons at the top of your page, then click on Submit , it doesn`t cost you anything more and I get paid for my time helping you .

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Customer reply replied 10 months ago
problem was there prior to yesterday
TV Technician: Jack, Technician replied 10 months ago

It is intermittent then

Try to knock on the tv`s frame above and below that line to see if that will affect it ?

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Customer reply replied 10 months ago
i will try and come back and tell you
TV Technician: Jack, Technician replied 10 months ago

O.k

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Customer reply replied 10 months ago
did not do any good
TV Technician: Jack, Technician replied 10 months ago

O.k then i was thinking of the bonding panel`s layer coming apart and that is fairly common

In any case as i said , unless it were a clean cut then you are looking at a bad panel , the guys were correct on that , sorry

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Customer reply replied 10 months ago
ok. Thanks bye
TV Technician: Jack, Technician replied 10 months ago

Much welcome and please do not forget to rate with the stars at the top of your page (and SUBMIT) so i can get compensated for my time helping you.

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TV Technician: Jack, Technician replied 10 months ago

Thank you very much hey !!

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