Facing TV Problems? Ask a TV Technician.
Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems.... Are you available to chat with me right now?
Are you able to test all of the hdmi inputs using a variety of devices and NEW hdmi cables?
Have you tried simply unplugging all the POWER cords, reseating the hdmi cables on the back of the tv AND back of the device(s), then plugging in all the POWER cords?
Ok, let me know if that works or not.
What are you plugging into the hdmi port(s)? Just one thing, like a cable box? or is there more than one thing?
So the same problem is on BOTH the cable box AND the Roku ?
Ah, ok. You could try swapping the Roku and cable box on the back of the tv.
And if the problem follows the cable box, it's time to try a new hdmi cable and new/different cable box.
Ok, do you have a spare hdmi cable or can you borrow another cable box from another room?
You're welcome. All the best.
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