TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

The sound of my large screen rca tv is not on at all today.

Customer Question
The sound of my...

The sound of my large screen rca tv is not on at all today. It's been a problem where I have to turn the tv on and off 100 times approximately to hear the sound. Some days like today it doesn't come on at all. I changed the hdmi cable already

Technician's Assistant: What's the exact make and model of your television? And have you done any troubleshooting yourself?

I have been trying to hear the sound for the past 15 minutes already with no sound. The sound is set on standard which is half the volume bar from the tv remote

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the model is a 52" LED LCD no. LED52B45RQ

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

What do you mean by having problem on all sources/ inputs. Once I press them they come on

Technician's Assistant: Anything else you want the Expert to know before I connect you?

This problem has been ongoing for the past 2 months but it has gotten worse where the sound will not come up at all. All the pictures are on

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
9/21/2017
TV Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 46,247
Experience: Avid TV Technician
Verified

Hi there and welcome

What are you receiving the signal from on the TV? A Cable box, Satellite? Antenna?

Please let me know

Ask Your Own TV Question
Customer reply replied 8 months ago
I have a cable box from verizon
TV Technician: Richard, Technician replied 8 months ago

Thank you

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own TV Question
Customer reply replied 8 months ago
if I switch to the talk conversation will i get charged $26 in addition to the previous charge
TV Technician: Richard, Technician replied 8 months ago

yes it is an additional charge and optional else we just continue here with you doing the instructions I just gave you

Ask Your Own TV Question
Customer reply replied 8 months ago
Ok, I just finish the first procedure, not i am waiting for 10 minutes for the second step. Did you get all the information I gave the first assistant?
TV Technician: Richard, Technician replied 8 months ago

yes, thank you

Ask Your Own TV Question
Customer reply replied 8 months ago
Hello,
I followed the second step, the sound did not come on.
TV Technician: Richard, Technician replied 8 months ago

Thanks

If you play a DVD or try to get sound from another device on the TV, does that play sound?

Ask Your Own TV Question
Customer reply replied 8 months ago
How would I do that?
I only have my lap top that I could try to hook to the TV now.
TV Technician: Richard, Technician replied 8 months ago

Do you have any other devices? A DVD player, a laptop wont work, but a DVD playrer or Bluray would

Ask Your Own TV Question
Customer reply replied 8 months ago
No I don't have a DVD player. I have A tablet.
TV Technician: Richard, Technician replied 8 months ago

ok, we test another way, first, when you increase the volume via the verizon box, do you see the volume indicator increase on the screen?

Ask Your Own TV Question
Customer reply replied 8 months ago
the volume indicator increases as I keep pressing the + sign to increase it with no sound
TV Technician: Richard, Technician replied 8 months ago

Thanks

Remove the power to the verizon box, wait 5 minutes, connect it and tell me if you then get sound please

Ask Your Own TV Question
Customer reply replied 8 months ago
I had sound this morning after I turned the TV on and off for 45 minutes. Once I turned it off to do the trouble shout with you, there is no sound which has been the problem.
TV Technician: Richard, Technician replied 8 months ago

Remove the power to the verizon box, wait 5 minutes, connect it and tell me if you then get sound please

Ask Your Own TV Question
Customer reply replied 8 months ago
Ok, I just removed the power from the verizon box, the TV screen is now blue with the no signal sign and i am waiting for 5 minutes
TV Technician: Richard, Technician replied 8 months ago

thank you

Ask Your Own TV Question
Customer reply replied 8 months ago
Ok, I just finished following your instruction, the sound is still not on
TV Technician: Richard, Technician replied 8 months ago

Thanks

It is the internal sound card that has faulted in the TV, this confirms it. Everything else is now ruled out

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own TV Question
Customer reply replied 8 months ago
Are you still with me?
TV Technician: Richard, Technician replied 8 months ago

yes, I replied to you a few minutes ago, you may have missed it.

I will repeat.

It is the internal sound card that has faulted in the TV, this confirms it. Everything else is now ruled out

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own TV Question
Customer reply replied 8 months ago
The TV was given to my by my boy friend who is away now and I dont have his contact. I don't know where the TV was purchased. So How will I handle that? How I check the manufacture warranty?
Customer reply replied 8 months ago
Will a sound bar solve the sound problem at this time?
TV Technician: Richard, Technician replied 8 months ago

Yes, a Soundbar would work for you, else you would need to find from him where it was purchased from as the reseller does the warranty for you

Ask Your Own TV Question
Customer reply replied 8 months ago
Is there a phone number that I can call the manufacturer? The TV was purchased out of state
TV Technician: Richard, Technician replied 8 months ago

You can call them on(###) ###-####and via the serial number you can check if the warranty is valid for you

Ask Your Own TV Question
Customer reply replied 8 months ago
Since my problem did not get fixed, when will i see my refund on the card?
TV Technician: Richard, Technician replied 8 months ago

ok.. it is for my service you are paying for.. which is my livliehood, not everything can be fixed and in your circumstance you need to have the sound card replaced, this I confirmed after doing all the work.

If you do not wish to pay me for the work done then you will need to go here for a refund

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Which ensures I get nothing for the service done

Ask Your Own TV Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: TV
Satisfied Customers: 46,247
46,247 Satisfied Customers
Experience: Avid TV Technician

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
HDMI ports don't work. Insignia 46" 1080P LED LCD Model
Oh, TV is 7 yrs old. Haven't tried other inputs. TV has 3 HDMI ports, none work. They seemed to have gone out 1 at at a time. … read more
Richard
Richard
Technician
46,247 satisfied customers
Corrected antenna problem. Not able to receive images even
Corrected antenna problem. Not able to receive images even though a channel # may comeu … read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
Howcan I exit a screen which says I have no antenna
howcan I exit a screen which says I have no antenna connection which I have found out when I tried to set up my new sony Braviakdl-49w750e … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
199 satisfied customers
Looking to replace my cable service with a Terk antenna and
Looking to replace my cable service with a Terk antenna and checking to see if the sony model UN40H5003AFXZA has a digital tuner in TV … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I have a Hisense LED LCD TV Model 50H5G. I have owned the TV
I have a Hisense LED LCD TV Model 50H5G. I have owned the TV for almost 4 years with no issue. I was trying to watch a show and the sound worked but the picture barely showed. We tried adjusting setti… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
Have new tv. wish to connect to antenna but can not get any
have new tv. wish to connect to antenna but can not get any picture . it says password ***** something about no chanell. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I am unable to get my new Dish/Wally/ portable satellite
I am unable to get my new Dish/Wally/ portable satellite dish to work. The green receiver light comes on Wally, but nothing on TV screen, I've replaced batteries in the remote, unplugged the receiver … read more
Harry
Harry
1,869 satisfied customers
Input button will not show TV cable or satellite on any
Input button will not show TV cable or satellite on any position just happened/ our Direc TV is working fine on another set so reception is not the problem. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
My satellite antenna is having trouble finding satellites;
My satellite antenna is having trouble finding satellites; and once found, it loses the signal … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Is this antenna only to replace cable, i.e., Comcast. Or,
Is this antenna only to replace cable, i.e., Comcast. Or, can it pull in Direct TV and/or Dish Network channels? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
RCA antenna 1935GM is there a stronger antenna available.
RCA antenna 1935GM is there a stronger antenna available … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
It is my tv. RCA 46"LED LCD Full HDTV 2014 Model #
my foot hit remote and picture disappeared about 30 min ago … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Bought antenna for tv,everything hook on correctly,channel
bought antenna for tv,everything hook on correctly,channel selection stuck on 2 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I just ordered a tv antenna and amplifier but forgot to
I just ordered a tv antenna and amplifier but forgot to check if a HD TV was necessary or does it work with all tvs? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have an LED LCD LG tv. When I turned it on, the picture
When I turned it on, the picture and sound were fine. Suddenly the picture was just colors that looked like smeared chalk Now it has no sound and horizontal colored lins … read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
LG LED LCD monitor Model E2260V. S/n. 105LTDZ24674.
S/n. 105LTDZ24674. Registered with LG. I suppose 10 years old. Screen went black overnight. Blinking blue light … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I have an antenna but ti need an antenna booster..can you
I have an antenna but ti need an antenna booster..can you give me some good advice as to what anteanna booster to get for my vizio TV? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I disconnected the satellite cable and attached an antenna.
I disconnected the satellite cable and attached an antenna. How do I cet it to work? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x