Facing TV Problems? Ask a TV Technician.
Hi there and welcome
Can you use my link below
Convert one of the JPG files to a PNG, copy just that one to the USB stick and connect it.
Tell me if that one opens please on the TV
The TV is compatable with the PNG file so it should have opened.
You still see it on the computer when you connect the USB stick to the computer?
Is it the only file on the USB stick?
Ok, you may have missed that in my initial instructions but I want you to only put the PNG file on the stick please, nothing else but the one image we converted
delete it, download and copy this picture to it
Then try to display it on the TV
Does it show?
can you do my last instructions please
How big is the Stick in GB?
connect it to the computer, then right click it in windows file manager and choose format.
Once formatted put the picture I gave back on and try to display it on the TV please
make it NTFS please by default it does this, but make sure thats selected in the file type
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
No it does not like photoshop but it should have worked with the file I gave you
Try to convert your own non working file using my link below
To a jpg
does that then work?
ok, that I did not know.. I though these were standard JPG
Does this one display?
ok, follow the steps here please to do a full reset of the TV
Once done, setup the TV again and tell me if they then display please
It will be compatability with the firmware you have installed, the reset returned it to new correct?
yes it would get them automatically.
What about connecting your computer to the TV and displaying it directly as this will bypass this issue and work.
Does your computer have a HDMI connection on it?
ok, you would then need to use this box
You connect the video cable from the computer to it and a HDMI from the box to the TV
The TV will then display anything shown on the computer so it will be able to show the pictures, and anything else you display on it
You can then purchase a Chromecast device from here
Then do it remotley from the other room.
The TV only recognizes jpg and png, both we did here.
But the Chromecast is another option to mirror your screen.
ok, though I would advise you go with the Google Chromecast solution
I understand, but the only way now is with the chromecast
For the trial you need to contact customer service on***@******.*** for this and ask them to stop it (any issues let me know here)
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