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My picture is too big for the screen. it is cutting off the…

My picture is too...

My picture is too big for the screen. it is cutting off the top and bottom

Technician's Assistant: What's the make/model of your device? How old is it?

Samsung smart tv - about 1 year old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just started a couple of days ago. I haven't tried anything. I noticed it during the football game when it was cutting off the scores at the bottom of the screen

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Answered in 5 minutes by:
9/20/2017
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,484
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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Customer reply replied 11 months ago
just on tv
Customer reply replied 11 months ago
no I don't want you to call. I already paid $36 for this service

OK, how do you receive channels on this TV?

Through cable box and use cable remote to change channels?

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NOTE: Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.

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Customer reply replied 11 months ago
cable box
Customer reply replied 11 months ago
should I be contacting the cable company or is this something in the settings?

OK, it seems cable box is sending out over size picture signals to TV, please find a button on cable remote labeled as Size or Zoom or HDzoom or Format or Aspect etc, push that button a few times to get different size picture settings to get best fit picture on TV.

Please reply back with the result

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Customer reply replied 11 months ago
that fixed it. thank you

Excellent, glad to know problem is fixed. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.

Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,484
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other TV Specialists are ready to help you
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Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,484
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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