TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have no volume. The volume icon w/volume level shows on…

Customer Question
I have no volume...

I have no volume. The volume icon w/volume level shows on the remote but no audio.

Technician's Assistant: What's the model number of your TV? How old is it?

It's a series 7, about 5 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Comcast remote doesn't have a menu button but all other features appear to work

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A few days now. Nothing happened that I'm aware of.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I have tried to reset the remote. I have tried to refresh.

Submitted: 11 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
9/19/2017
TV Technician: Jack, Technician replied 11 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

Ask Your Own TV Question
Customer reply replied 11 months ago
I do not wish to subscribe to Just Answer. Please cancel.
TV Technician: Jack, Technician replied 11 months ago

Sorry but I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech. that gets paid by this website once you rate me for my help .

Please use this link or phone number for these questions;
http://ww2.justanswer.com/help 1.***-***-****

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
When we turned the tv on it goes to a select language screen
When we turned the tv on it goes to a select language screen and doesn't allow you to do anything else. It won't exit or anything. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I'm trying to hook up an external speaker. I have it plugged
I'm trying to hook up an external speaker. I have it plugged into the audio out and the speakers work but the volume control on the tv remote or the cable remote does not adjust the volume? … read more
Jack
Jack
Technician
11,343 satisfied customers
The picture started flickering. it's an LG about 5 years old
the picture started flickering. it's an LG about 5 years old and we have satellite. The menu doesn't flicker nor a movie if I plug in a DVD. Yesterday, it twice went black until I shut it off and turn… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
My remote is not working I want to go to net flicks and
my remote is not working I want to go to net flicks and nothing happens I change the Bat with new ones and I went so far as to buy a new remote the other day still not working … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I cant get the Closed Caption feature turned off. I don't
I cant get the Closed Caption feature turned off. I don't even know how it got turned on. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I'm trying to disable a voice that talks constantly about my
Hi!, I'm trying to disable a voice that talks constantly about my actions on my TV … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Cannot hear dialog due to loud music. Is there an adjustment
Cannot hear dialog due to loud music. Is there an adjustment I can make to lower the background?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have an Insignia tv model NS-32D120A13. I have no volume
I have an Insignia tv model NS-32D120A13. I have no volume but have a picture. The tv also came up headphone. Not sure how to get volume back on tv. Any suggestions?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a Samsung 2015 4k, 65" tv. Love it, but somehow the
I have a Samsung 2015 4k, 65" tv. Love it, but somehow the tv sound lowered and closed caption came on. I cannot figure out how to change it and I have gone into Menu, Settings, Audio, etc. Nothing wo… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Reason my brand new Samsung JUS9000 will not recognize any
For some reason my brand new Samsung JUS9000 will not recognize any of my remotes for volume. I dropped the DTV remote and thought it was damaged, but it will not even work with the Samsung remote. If… read more
Jack
Jack
Technician
11,343 satisfied customers
I have a Vizio 65" P series TV. I'm trying to hook up a
I have a Vizio 65" P series TV. I'm trying to hook up a Samsung HT X810 soundbar to it. I tried using an HDMI cable from the soundbar to port HDMI 1 but nothing. I just purchased a fiber optic cable a… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Code RDK-00104 "error encountered" with blank TV screen
TV screen is blank and shows "error encountered" and code RDK-00104. I checked the Comcast website to find error RDK-00104 but couldn't find it. What corrective action do I take?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Accidentally turned on losed captioning. Now there is no volume.
Accidentally turned on losed captioning. Now there is no volume. Don't have remote - only Comcast remote. But Comcast menu says closed captions are off. TV Version:WDE_E32W32. I can't pay $48! My husb… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
My Olevia 532 B12 just went "green" two days ago. Ive been
My Olevia 532 B12 just went "green" two days ago. I've been working with the remote to adjust the color/tint, but when I go into the menu-picture-tint and "adjust" the tint, nothing changes. The bar i… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Several thin red/yellow/blue vertical lines have shown up in
Several thin red/yellow/blue vertical lines have shown up in the middle of my 19" HD TV. How do I get rid of them?… read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
Hello I have a samsung LED 8000 series tv and somehow it
Hello I have a samsung LED 8000 series tv and somehow it is in "store demo mode" and runs a advert loop about it's capabilities. How do you turn this off?… read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
Hello - I have a Sony Trinitron, approximately 10 years old.
Hello - I have a Sony Trinitron, approximately 10 years old. It has 2 speakers but each speaker has lost1/2 of its volume. When I click volume, there is no sound until the bars are half way bolder. I'… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I am not receiving any volume on channels 4,5,7 and 11 only
I am not receiving any volume on channels 4,5,7 and 11 only on my Projection HDTV model no PT-44LCX65. All other channels are working properly. What do I do?… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x