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Watching tv and screen went black. Have audio, Let me check…

Customer Question
Watching tv and screen...

Watching tv and screen went black. Have audio

Technician's Assistant: What's the model number of your TV? How old is it?

Let me check back of tv

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

LN-840510 8 model code: LN840510X/XAA

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Happened about hour ago. Nothing happened - just went black. I tried turning on and off

Technician's Assistant: Anything else you want the Expert to know before I connect you?

SN AEGG3CNL800448X

Submitted: 11 months ago.Category: TV
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Answered in 2 minutes by:
9/19/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

- Could you please recheck and get me the complete model number written on back cover or side panel of TV?

LN840510X/XAA seems incorrect.

- Do you get sound from TV speakers?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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