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I watch UK TV through a satellite dish. I wanted a TV that…

Customer Question
I watch UK TV...

I watch UK TV through a satellite dish. I wanted a TV that could record a programme and let me watch another channel at the same time. I have two "boxes" attached - a Triax and a Manhattan. Not only can I NOT watch another channel while I record, but I have lost BBC4 and radio. What has gone wrong?

Technician's Assistant: What's the model number of your TV? How old is it?

I bought it last week, new. Model number UE40MU6105KXXC

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Sorry dont understand that

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I only bought the TV last week so it has been an issue since then

Submitted: 11 months ago.Category: TV
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Customer reply replied 11 months ago
I have lost French tv as well
Customer reply replied 11 months ago
I have an external hard drive attached to deal with recordings
Answered in 1 hour by:
9/19/2017
TV Technician: hongkongpom, Cable TV Installer replied 11 months ago
hongkongpom
hongkongpom, Cable TV Installer
Category: TV
Satisfied Customers: 1,461
Experience: State Of Hawaii Certified Cable TV installer
Verified

Hello we need more information about how everything is connected together and using what cables & into which sockets on the TV & boxes thank you

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Customer reply replied 11 months ago
If I understood that sort of thing I would not need your help
TV Technician: hongkongpom, Cable TV Installer replied 11 months ago

Hello where does the satellite dish cable connect to? One of the boxes you mention or directly into the back of the TV?

Do you have a roof aerial and if so. where does that plug into?

On your TV what input do you select for each box such as HDMI 1 or 2 etc?

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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