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I watch UK TV through a satellite dish. I wanted a TV that

Customer Question
I watch UK TV through...
I watch UK TV through a satellite dish. I wanted a TV that could record a programme and let me watch another channel at the same time. I have two "boxes" attached - a Triax and a Manhattan. Not only can I NOT watch another channel while I record, but I have lost BBC4 and radio. What has gone wrong?
JA: What's the model number of your TV? How old is it?
Customer: I bought it last week, new. Model number UE40MU6105KXXC
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Sorry dont understand that
JA: How long has this been an issue? What happened right before this popped up?
Customer: I only bought the TV last week so it has been an issue since then
JA: Anything else you want the Expert to know before I connect you?
Customer: No
Submitted: 2 months ago.Category: TV
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Customer reply replied 2 months ago
I have lost French tv as well
Customer reply replied 2 months ago
I have an external hard drive attached to deal with recordings
Answered in 1 hour by:
9/19/2017
TV Technician: hongkongpom, Cable TV Installer replied 2 months ago
hongkongpom
hongkongpom, Cable TV Installer
Category: TV
Satisfied Customers: 1,308
Experience: State Of Hawaii Certified Cable TV installer
Verified

Hello we need more information about how everything is connected together and using what cables & into which sockets on the TV & boxes thank you

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Customer reply replied 2 months ago
If I understood that sort of thing I would not need your help
TV Technician: hongkongpom, Cable TV Installer replied 2 months ago

Hello where does the satellite dish cable connect to? One of the boxes you mention or directly into the back of the TV?

Do you have a roof aerial and if so. where does that plug into?

On your TV what input do you select for each box such as HDMI 1 or 2 etc?

Thank you

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Louie
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Category: TV
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