Facing TV Problems? Ask a TV Technician.
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
OK, have you checked the connection cable(s) between cable box and TV to make sure all is plugged securely and tight?
NOTE: Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.
If all looks good then can you try another video source such as DVD player etc to this TV as a test?
OK, can you try another video source such as DVD player etc to this TV as a test, this will verify the TV?
OK, please turn Off cable box power only.
Now press menu button on TV remote to get menu screen, does it show up normal or greenish?
Nice, it means cable box is causing greenish picture and TV itself is fine.
If problem reoccurs then unplug cable box power cord from power outlet for 5 minutes, replug back in to reboot the cable box that will fix the problem. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.Thank you.
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