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How do we turn off the subtitles on our new lg oled smart…

Customer Question
How do we turn...

How do we turn off the subtitles on our new lg oled smart tv?

Technician's Assistant: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?

It started doing it all the succend.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The setting button, under accessibility, closed caption shows that it is off. However, the subtitles are on for regular tv viewing. Cable channels such as netflixz are not a problems

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has been doing it for a few days. It was not a problem when we first installed the tv.

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
9/19/2017
TV Technician: Russell H., Service Tech replied 11 months ago
Russell H.
Russell H., Service Tech
Category: TV
Satisfied Customers: 12,937
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
It depends upon what remote you are using. And what video source. If you are viewing video from a DVD player, for instance, then the CC / Closed Captioning setting that rules, is the one on the DVD player, set by the DVD player's controls or by the DVD player's remote.

Also try using a different remote, basically. That can be what you need to do in some cases, depending upon what combination of cable, other inputs, and various remotes, you are using.

Let me know how it goes, or a bit more about the setup. And I will advise further as needed.

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