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I have a Toshiba monitor, which also receives my internet.

Customer Question
I have a Toshiba...

I have a Toshiba monitor, which also receives my internet. The remote (CT90325) has been giving me problems in switching from internet to TV. I have replaced batteries but still does not switch as it should.

Technician's Assistant: What's the model number of your TV? How old is it?

Model 19AV600U. About 5 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

When I switch to TV, I then use my Cablevision remote.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has been about a couple of months.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I believe that is all. Thank you.

Submitted: 11 months ago.Category: TV
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Answered in 48 minutes by:
9/18/2017
TV Technician: Dan, Broadcast Engineer replied 11 months ago
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,597
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. There is a conductive membrane that can wear out and cause problems like you are experiencing. The only way to resolve that is by purchasing a replacement remote. Please check this LINK and let me know if you have any questions.

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TV Technician: Dan, Broadcast Engineer replied 11 months ago

If you found my assistance helpful, please remember to rate my service. Have a nice day!

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Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,597
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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