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Uired a new 5 Series Samsung tv and there is an extremely…

Customer Question
Uired a new 5...

Uired a new 5 Series Samsung tv and there is an extremely irrational female voice announcing every action I make with the remote - can you please tell me how to remove this option?

Technician's Assistant: What's the model number of your TV? How old is it?

Model no UE55M5505AK

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The menu seems to work but I have the problem on all live tv actions. I haven't used the internet icon yet.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It's a brand new TV and the voice over facility has been there from the start

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Nothing else

Submitted: 8 months ago.Category: TV
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Answered in 1 minute by:
9/18/2017
TV Technician: Shahid, Technician replied 8 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,940
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 8 months ago

Just to clarify, are you using Samsung remote that came with the TV and get female voice announcement of every remote action?

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Customer reply replied 8 months ago
Correct
TV Technician: Shahid, Technician replied 8 months ago

OK, working on it, get back with you in few minutes.

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TV Technician: Shahid, Technician replied 8 months ago

Thanks for waiting, this feature calls Voice Guide and you can turn it Off by going into TV Menu > System > Accessibility > Voice Guide and set Voice Guide to Off.

Please reply back with the result

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Customer reply replied 8 months ago
The headings don't agree with the remote or icons for my tv!!
TV Technician: Shahid, Technician replied 8 months ago

What options you have on screen when push Menu on remote?

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TV Technician: Shahid, Technician replied 8 months ago

I need to go offline now so opting out to repost this question for other experts to assist you further.

Thanks.

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TV Technician: rwhill1, Customer Service replied 8 months ago
rwhill1
rwhill1, Customer Service
Category: TV
Satisfied Customers: 795
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi,

The following article describes how to activate or deactivate the Voice Guides:

http://www.samsung.com/us/support/answer/ANS00062238/

Best Regards,

Rich

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TV Technician: rwhill1, Customer Service replied 8 months ago

Hi,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich

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rwhill1
rwhill1
rwhill1, Customer Service
Category: TV
Satisfied Customers: 795
795 Satisfied Customers
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.

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