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I got the 3.5mm cable pluged it into my visio tv headphone…

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Hi Jack, I got the...
Hi Jack, I got the 3.5mm cable pluged it into my visio tv headphone port and the aux port on my solo 5 bose soundbar and nothing. what do I do with the audio settings on my tv?
Submitted: 11 months ago.Category: TV
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Answered in 23 minutes by:
9/18/2017
TV Technician: Jack, Technician replied 11 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello

That is rather on the bose that you should select the correct INPUT

Does the tv sound get cut off when you plug in that 3.5 mm ?

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TV Technician: Jack, Technician replied 11 months ago

Is the volume up on the tv ?

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Customer reply replied 11 months ago
the sound does get cut off when the cable is inserted in the headphone port. yes the volume is up on the tv.
TV Technician: Jack, Technician replied 11 months ago

O.k then if the sound gets cut off and volume is up then the problem is at the bose

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