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55in plasma tv 6yrs old on light flashes 10 tmes when turned…

55in plasma tv 6yrs...
55in plasma tv 6yrs old on light flashes 10 tmes when turned on tv will not come on its a viera
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Answered in 5 minutes by:
9/18/2017
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,275
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 10 months ago
Hi Richard. I tried this and it did not work. Have any other ideas?someone told me the flashing was a code it flashes 10 times then pauses and repeats.

Thanks, ***** ***** blinks are a code, the 10 blinks can be solved by removing residual power which we attempted but as this failed, it means the Sub 5v SOS Board / Main 3v SOS DG Board DTV 9v SOS or Tuner Power SOS Board has failed, this code relates to one of these.

I am really sorry about this and you are going to have to return the TV to have them diagnoased and replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated. Thank you
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,275
Experience: Avid TV Technician
Verified
Richard and 87 other TV Specialists are ready to help you
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Customer reply replied 10 months ago
You solved my problem richard thank you
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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