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No picture all black. My tv is a 55 inch had it since 2014.

Customer Question
No picture all black. ...

No picture all black.

Technician's Assistant: What's the model number of your TV? How old is it?

My tv is a 55 inch had it since 2014. Model #is 50H5G.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv is all black I can't get anything.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It was working fine this morning just got home and turn it on . Have sound. It no picture.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Please help.

Submitted: 11 months ago.Category: TV
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Answered in 36 minutes by:
9/18/2017
TV Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than the above

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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