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I have a scrambled channel or weak signal message

Customer Question
I have a scrambled...

I have a scrambled channel or weak signal message displaying

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Have to check, one second

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv menu works, don't have this issue on other sources

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I don't have a cable box, this is the first time I tried plugging in the cable straight from the wall

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Yes, the TV I'm using is a Samsung, 50" UN50MU6300

Submitted: 9 months ago.Category: TV
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Answered in 1 minute by:
9/17/2017
TV Technician: Jack, Technician replied 9 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,339
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.

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Customer reply replied 9 months ago
Hey Jack, so what are my options here
TV Technician: Jack, Technician replied 9 months ago

I`ll start by saying that there are very few if any channels on cables systems now to be picked up without a cable box

Do you have a cable subscription ??

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Customer reply replied 9 months ago
No I do not. Cable in my area is pretty expensive
TV Technician: Jack, Technician replied 9 months ago

O.k then that is even worse , you will have a much better chance with an antenna

Do you live near a city ?

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TV Technician: Jack, Technician replied 9 months ago

You wont pickup anything without a subscription or cable box so your only option would be an antenna if you want free tv

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Customer reply replied 9 months ago
I live about 20 miles from NYC. But before we get to that, would a cable amplifier help at all?
TV Technician: Jack, Technician replied 9 months ago

There are no signal to amplify here , forget the cable if you are not a subscriber but on the other hand with a simple indoor antenna you may pick up to 30 tv stations outside NYC

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TV Technician: Jack, Technician replied 9 months ago

You don`t need anything fancy here and forget amplified indoor antenna they`re just a hype , just get a basic set of rabbit ears antenna

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Customer reply replied 9 months ago
Hmmm ok. I've never worked with one of those before. Is there a standard antenna that I can check out?Would this also need the coaxial cable?
TV Technician: Jack, Technician replied 9 months ago

Its an antenna and has its own coax cable attached to it

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TV Technician: Jack, Technician replied 9 months ago

Give me a minute here

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Customer reply replied 9 months ago
Ok
TV Technician: Jack, Technician replied 9 months ago

Take a look at this link , that would work just fine ; https://www.walmart.com/ip/ONN-Indoor-HDTV-Antenna/110253942

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TV Technician: Jack, Technician replied 9 months ago

You can see a whole selection on that page as well

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TV Technician: Jack, Technician replied 9 months ago

bestbuy , target , radio shack , they all have them too

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Customer reply replied 9 months ago
Yup, I just took a look. One last question... Could I use a coax splitter with this?
TV Technician: Jack, Technician replied 9 months ago

Why would you want a splitter , do you have a second tv ?

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Customer reply replied 9 months ago
I do. I wouldn't use them both at once but it would be easier to hook up both if that is possible
TV Technician: Jack, Technician replied 9 months ago

Sure you can but if you`re going to feed 2 tv`s then perhaps you could also just get an antenna for each tv

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Customer reply replied 9 months ago
Fair enough. Well Jack, thanks for your help. I appreciate it.
TV Technician: Jack, Technician replied 9 months ago

If that answers your question PLEASE DO TAKE THE TIME TO RATE by clicking on the star icons at the top of your page, then click on Submit , it doesn`t cost you anything more and I get paid for my time helping you .

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TV Technician: Jack, Technician replied 9 months ago

Any questions on this ?
If not for now then PLEASE DO RATE , it doesn`t cost you anything more and I get paid for my time.

If you cant find the rating system (stars at the top and SUBMIT ) then you can do it verbally here by saying like " I rate " excellent/good service

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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