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My mother in law just got a new 32 inch smart tv and can't…

Customer Question
Hi, my mother in...

Hi, my mother in law just got a new 32 inch smart tv and can't figure out how to get the info lines on the bottom to go away.

Technician's Assistant: Just to clarify, what's the exact make and model of your smart tv?

It's a d series. Not sure exact model

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes. We just have this selection bar across the bottom that we cannot eliminate

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Not sure. It was just installed 2 weeks ago. Has been an issue since we got here on Friday.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Would like to be able to set sleep timer for nightly turn off.

Submitted: 9 months ago.Category: TV
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Answered in 5 minutes by:
9/17/2017
TV Technician: Mike G., Technician replied 9 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,321
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 9 months ago

Did the tv come with a Vizio remote?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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