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My Samsung LNS4051DX/XAA was working fine I was using my…

Customer Question
My Samsung LNS4051DX/XAA was...

My Samsung LNS4051DX/XAA was working fine I was using my fire stick to listen to YouTube and then the screen goes black. I waited a while nothing happens so I turned it off now

Technician's Assistant: What's the model number of your TV? How old is it?

When I turn it on it makes a sound but no picture no menu

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Lns4051dx/xxa

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing happened at all. My husband says it's gone black before and he has to wait days sometimes for it to show picture again

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No I think that's it when I push the source button on the remote I can hear static

Submitted: 11 months ago.Category: TV
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Answered in 3 minutes by:
9/16/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,479
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

Please turn On TV power to get sound from TV speakers and perform following test...

- Do you see a dim picture if shine a flashlight closely on the screen at an angle?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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