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Element tv sound does not work. i was watching tv and the…

Customer Question
Element tv sound does...

Element tv sound does not work. i was watching tv and the just stopped.

Technician's Assistant: What's the model number of your TV? How old is it?

Model# *****

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Manufac date 2015

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was just watching tv one day

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Does this tv have a recall?

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
9/16/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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Customer reply replied 11 months ago
cable box. connected the tv to a different box and it still does not produce sound
Customer reply replied 11 months ago
no thanks. can i get a refund
TV Technician: Shahid, Technician replied 11 months ago

OK, is the cable box hooked to TV with HDMI cable?

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TV Technician: Shahid, Technician replied 11 months ago

Refund, sure, contact customer service via help link on main page of website, I have no control over such matters.

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Customer reply replied 11 months ago
I've switched the tv to a different system, and the tv still doesnt produce any sound
TV Technician: Shahid, Technician replied 11 months ago

OK - Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 11 months ago
I've disconnected the tv
TV Technician: Shahid, Technician replied 11 months ago

OK, I need to go offline now so will opt out to repost this question for other experts to assist you further.

Thanks.

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Customer reply replied 11 months ago
thanks for nothing
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