TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

My sound keeps going out/in/out/in not sure what model I…

Customer Question
My sound keeps going...

My sound keeps going out/in/out/in not sure what model I have

Technician's Assistant: What's the model number of your TV? How old is it?

It's about 4-5 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works. not sure if problem exists on all sources

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It's been going on for 3 days now. we were watching tv and the sound just went mute

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Is there a website I can go to to find out my model?

Submitted: 11 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
9/16/2017
TV Technician: Mike G., Technician replied 11 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,628
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 11 months ago

Are you using the speakers built into the tv or external like sound bar or surround sound?

Ask Your Own TV Question
Customer reply replied 11 months ago
hi mike
TV Technician: Mike G., Technician replied 11 months ago

Hi. Are you using the speakers built into the tv or external like sound bar or surround sound?

Ask Your Own TV Question
Customer reply replied 11 months ago
using the TV's speakers
TV Technician: Mike G., Technician replied 11 months ago

Is the problem happening right now?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a 70 inch lg smart tv 3d about three weeks ago the
i have a 70 inch lg smart tv 3d about three weeks ago the screen would loose its picture when i was watching it juust every once in a while now it comes on and looses the picture right away … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
346 satisfied customers
Tv shuts off after it has been on for 4 or 5 hours. it is a
tv shuts off after it has been on for 4 or 5 hours. it is a Samsung UN60H6350AQFXZA 1080P; 120HZ SMART; Model# ***** My question is the unit going out? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
I have no video on my tv. It is about a year old an where do
it is about a year old an where do I find the model number? … read more
Cabletech
Cabletech
High School or GED
145 satisfied customers
I have sound but no picture. Where do I find the model
no the tv menu does not work. I have no problems with any other tv.the tv is about 3 years old … read more
Mike G.
Mike G.
Technician
8,628 satisfied customers
The video has crapped out in all modes -- watching, menus,
The video has crapped out in all modes -- watching, menus, apps. Audio works fine. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
346 satisfied customers
My t.v lost sound all of a sudden. It has not had sound for
My t.v lost sound all of a sudden. It has not had sound for days now.. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My vizio tv sound goes off after 4 minutes of use. I have to
My vizio tv sound goes off after 4 minutes of use. I have to turn power off for several minutes, then turn it back on. The tv will have sound for four minutes, then go back off. The tv is a 42" LED ab… read more
Mike G.
Mike G.
Technician
8,628 satisfied customers
We cannot get the sound to come on. Model D55u-D1. It is
The menu seems to work and there is no problem with the other sources. … read more
Mike G.
Mike G.
Technician
8,628 satisfied customers
The sound went away\ its a 10801 hdtv\ hmmm the menu does
hmmm the menu does work. I don't have the remote. i can use the menu manually … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Sanyo 39" flat screen TV that's about 5 to 8 years
I have a Sanyo 39" flat screen TV that's about 5 to 8 years old. When I went to bed last night, all was well. When I turned it on this morning, no audio. I've checked to be sure it wasn't muted; it's … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I replaced the lamp on my scenium tv. The panel on the front
I replaced the lamp on my scenium tv. The panel on the front still blinks. I have sound but no picture. What should I do next … read more
Mike G.
Mike G.
Technician
8,628 satisfied customers
I have a Toshiba TV is hooked up to a cable/DVR box. Out of
Hi, I have a Toshiba TV is hooked up to a cable/DVR box. Out of nowhere, there is no sound and the volume indicator (for the TV, not the cable)on the top right corner reads mute. I tried using the TV … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
The volume just stop working. I checked everything in the
the volume just stop working. I checked everything in the manual and went through it all and still no volume. When he plays his game system, he has volume. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
No volume, large screen (61 I think) about 3 or 4 yrs old,
Never an issue until turned on this afternoon. The TV was on mute for a half hour or so yesterday.… read more
Mike G.
Mike G.
Technician
8,628 satisfied customers
Sharp Aquos 60" TV - no picture or sound, the "A" on the
Sharp Aquos 60" TV - no picture or sound, the "A" on the front is blinking. No action with the remote. … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Have a sonny model kds r60xbr2 red lamp light 4 times
have a sonny model kds r60xbr2 red lamp light 4 times nopicture or sound / … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
346 satisfied customers
Hello! We have a 50 Samsung Series 4 - 450 Plasma TV purchased
Hello! We have a 50" Samsung Series 4 - 450 Plasma TV purchased 12/09 - out of warranty by 6 months. It is hooked up to a Dish Network receiver, a Phillips blue ray player and a Yamaha sound bar (YSP … read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
We recently replaced the bulb on our Panasonic TV- model #
We recently replaced the bulb on our Panasonic TV- model # XXXXX it was good for about a month when our TV suddenly went dead with the red light flashing. Could it have been a bad bulb and is there wa… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x