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Vertical lines across screen. HDMI connection to cable box.

Customer Question
Vertical lines across screen...

Vertical lines across screen. HDMI connection to cable box. Have sound / no pic , just the lines. This has happened periodically over last month. I have unplugged, changed to new HDMI cable, changed HDMI cable ends , etc. nothing working.

Technician's Assistant: What is the exact make and model of your tv? And how long has this been an issue?

Sony KDL-46nx800

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can't see the menu. But I have to push the input button (blindly), until sounds comes on, so I know which input is correct

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Power outage.

Submitted: 11 months ago.Category: TV
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Answered in 1 minute by:
9/16/2017
TV Technician: Mike G., Technician replied 11 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,626
Experience: 10 Years Audio Video Repair & Setup
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Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 11 months ago

If you unplug the hdmi cable from the tv, are the vertical lines still there?

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