TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Continuing a chatJA: What's the model number of your TV? How…

Customer Question
Continuing a chat(###) ###-#### ...

Continuing a chat(###) ###-####

Technician's Assistant: What's the model number of your TV? How old is it?

Power strip is not the problem

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Can't get a screen image

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Happened on Thursday screen went off while watching

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Model # pn50b450b1d

Submitted: 11 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 day by:
9/17/2017
TV Technician: Pete, Electronic Engineer replied 11 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,626
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own TV Question
TV Technician: Pete, Electronic Engineer replied 11 months ago

I cannot see any previous chats on your account.

Did you recently have any power outages or thunderstorms?

Approximately how old is the TV?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,626
20,626 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
The top fifth of the screen is darker the the rest of the
The top fifth of the screen is darker the the rest of the picture? Just started to happen … read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
The picture went black, but I can hear the audio on the
The picture went black, but I can hear the audio on the program. … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My Samsung LED TV has sound but no picture. The backlights
My Samsung LED TV has sound but no picture. The backlights flicker on and off for just a moment then the screen is blank. I tried replacing the main board with the LED inverter it did not solve the pr… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My tv just shut off by itself with no standby either. Did
My tv just shut off by itself with no standby either. Did usual troubleshooting and no results, tv would come back on. Bought replacement part, installed and tv came on. Brightness of Tv was splotchy … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Screen went black 5years old smart tv 40" Hdmi cable. Bottom
Screen went black 5years old smart tv 40" JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Customer: Hdmi cable JA: Was there a power outage recently? C… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My LG tv is almost 4 years old, on Thursday when I turned it
Good evening: My LG tv is almost 4 years old, on Thursday when I turned it on, I was able to hear it but there was no image, now there is still no image with no audio. What can I do? Thanks … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
It's only 4-5 years old...watching one night and the picture
It's only 4-5 years old...watching one night and the picture went black...sound is fine. Even the power (on/off) indicator light was out. No repair places within 100 miles...thought there might be som… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have sound no picture looking like and inverter.
I have sound no picture looking like and inverter JA: What's the model number of your TV? How old is it? Customer: lg47ln5400 JA: Does the TV menu work? Do you have the same problem on all sources/inp… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I can't get any volume. XBR494830c. Tv menu works. Just
just happened just watching tv went to turn up volume … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
My TV won't come on. It shut off while I was watching it.
My TV won't come on. It shut off while I was watching it. Screen went dark and then it shut off and won't come back on. Indicator light just blinks on and off when I try to turn back on … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
The sound is working fine and I can change channels but
the sound is working fine and I can change channels but there is no picture … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
The screen went dark, It is 6 years old. It is a LED. Where
It is 6 years old. It is a LED. Where would I find the model number … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Our lg tv after watching for 30 minutes or less pictures
Our lg tv after watching for 30 minutes or less pictures goes off, sounds continues you can turn tv off and back on picture will be fine again for a period of time. Sometimes for only a few minutes be… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a 55" visio tv that has been working fine for 2-3
I have a 55" visio tv that has been working fine for 2-3 years, but just started cycling the screen up and down really fast. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
The display is bright on the top and bottom, but the middle
The display is bright on the top and bottom, but the middle appears slightly dim. Could it need a screen replacement? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I turn my TV on and I do not get a picture, only a black
I turn my TV on and I do not get a picture, only a black screen. Powder is on and the logo comes up then the screen goes black.… read more
Sam Dennis Bradley
Sam Dennis Bradley
owner
Vocational, Technical or Trade School
59 satisfied customers
Have a 50 inch Samsung Plasma TV (PN50B450B1D) that doesnt
Have a 50 inch Samsung Plasma TV (PN50B450B1D) that doesn't work. At first it would just click on and off, so I replaced the power board. Continued to exhibit the same symptoms after replacing the pow… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a Samsung LCD TV model #: LN55C630K1F. I was watching
I have a Samsung LCD TV model #: LN55C630K1F. I was watching tv and the power went out momentarily (I have the tv plugged into a Monster power strip). It tripped the power strip. When the electricity … read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x