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My Insignia TV remote RC-261 does not control the TV

Customer Question
My Insignia TV remote...

My Insignia TV remote RC-261 does not control the TV functions. I have put in new batteries two times and checked that they are charged.

Technician's Assistant: Can you guesstimate how old your Insignia is? And just to clarify, what's the exact model?

10 years or so. I will go downstairs and check the model.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

NS-LDVD32Q-10A Date of prod 09-24 a1118

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Otherwise it has worked fine. I cannot think of anything preceding this malfunction

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Did you get the model number?

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
9/16/2017
TV Technician: Mike G., Technician replied 11 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,624
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 11 months ago

Is the tv currently on? has picture? has sound?

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Customer reply replied 11 months ago
TV works but not DVD
TV Technician: Mike G., Technician replied 11 months ago

Does the volume up/down work on the Insignia Remote?

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