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I cannot use Netflix. something about a firmware update,

Customer Question
I cannot use Netflix...

I cannot use Netflix. something about a firmware update

Technician's Assistant: What's the model number of your TV? How old is it?

UN70KU6300 Brand new

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I am not using a cable box. I am trying to access my Netflix account using the Netflix app that came w/tv

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Ive never been able to logon to netflix

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No. I contacted Netflix and they said call Samsung about a firmware update

Submitted: 11 months ago.Category: TV
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Answered in 1 hour by:
9/16/2017
TV Technician: Dan, Broadcast Engineer replied 11 months ago
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,606
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Have you been able to download and install the firmware upgrade?

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TV Technician: Dan, Broadcast Engineer replied 11 months ago

If you click on this LINK it will take you to your firmware update and instructions. Let me know if you need assistance.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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