TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Have sound no picture. Totally screen, About 4 years where…

Customer Question
Have sound no picture...

Have sound no picture. Totally white screen

Technician's Assistant: What's the model number of your TV? How old is it?

About 4 years where can I find model

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes and yes

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I had a picture 30 mts prior to no picture. I took a nap and woke up to the blank screen

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Where can I find the model

Submitted: 11 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 hour by:
9/15/2017
TV Technician: Jack, Technician replied 11 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Black screen but have sound. No down for a nap and woke up
No laid down for a nap and woke up with a black screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Model LN408500P3F ... about 8 years old ... screen has gone
Model LN408500P3F ... about 8 years old ... screen has gone black (has been developing this - 3 or 4 secs of blank screen ... now total blank, but sound still there ??? Cheers, Roy … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
The blue and red led lights on the start button are flashing
The blue and red led lights on the start button are flashing at the same time but no picture. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I woke up and the tv screen is black as if the tv is off but
I woke up and the tv screen is black as if the tv is off but I have perfect sound ... the tv was fine 2 hours ago no dimming nothing I can change the channels cuz I can hear the background noise chang… read more
stevenl1469
stevenl1469
26 satisfied customers
It is not my computer. It is my Toshiba TV. I took it apart
It is not my computer. It is my Toshiba TV. I took it apart today to clean the DVD player. Now I have white screen. How can I fix the screen s … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
HAVE A SAMSUBG 60 INCH SMART HAVE SOUND NO PICTURE. 3YRS
HAVE A SAMSUBG 60 INCH SMART HAVE SOUND NO PICTURE … read more
Jack
Jack
Technician
11,343 satisfied customers
I have a sound but no picture and the red light does not
I have a sound but no picture and the red light does not come on … read more
Jack
Jack
Technician
11,343 satisfied customers
I have 65' Samsung Ultra 4 D TV. It is 3 years old. Last
I have 65' Samsung Ultra 4 D TV. It is 3 years old. Last night the sound went out and screen blanked out. I turned it off. Turn back on. The picture appears for 30 second then goes dark, and no sound … read more
Jack
Jack
Technician
11,343 satisfied customers
We have had a Samsung LCD TV for six years, a few weeks ago
We have had a Samsung LCD TV for six years, a few weeks ago the screen went blank but the sound stayed on. We took it to a repair shop and they replaced the main board, we took it home and it worked f… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
The sound has gone out on about 30 of the channels. Most are
The sound has gone out on about 30 of the channels. Most are cable, but a network (CBS). However, some stations play some commercials, but others are silent. The TV is about six years old.… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
We are getting no picture or sound on our 4 year old big screen
We are getting no picture or sound on our 4 year old big screen samsung tv. It has a clicking sound like it is trying to come on. Prior to it going out, it took about 5 minutes to turn on.… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
i have a 32 HD WIDESCREEN LCD/DVDCOMBO MODEL TDA-03211C. NEVER
i have a 32"HD WIDESCREEN LCD/DVDCOMBO MODEL TDA-03211C. NEVER HAD ANY PROBLEMS WITH IT UNTIL NOW. IT IS ABOUT 4 YEARS OLD. I FELL ASLEEP WITH THE TV ON WHEN I WOKE UP THIS MORNING THE TV PICTURE WAS … read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have a samsung model#LN84D51D that isnt going on when we
I have a samsung model#LN84D51D that isn't going on when we press the remote or the on off switch.The set was put on but initially we waited 10-15 minutes for it to go on.The set closed down by itself… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
My mom has a Sony TV that I bought for her about 20 years ago.
My mom has a Sony TV that I bought for her about 20 years ago. She cannot get to the back of it to find the model #. The remote # XXXXX XXXXX She accidentally hit the wrong button on the remote and no… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I have a Samsung LN-54041DX/XAA lcd tv. The screen would go
I have a Samsung LN-54041DX/XAA lcd tv. The screen would go blank but the sound and changing channels still worked. It is fed by a Dish DVR. A repairman came to my home and took the back off the TV, d… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
Hi - not sure what happened but I must have taken a nap and
Hi - not sure what happened but I must have taken a nap and when I woke up I have no picture on my Viore 32" hdtv - I tried all the buttons on the remote - any ideas?? Thanks… read more
johnson.j
johnson.j
Bachelor's Degree
92 satisfied customers
My 9 mo. old Panasonic 37 inch flat screen just froze up with
My 9 mo. old Panasonic 37 inch flat screen just froze up with a picture and no sound. The picture remained and I couldnt change channels.I pushed every button on the remote with NO results, wouldnt ev… read more
Edward
Edward
Retired /Self employed
High School or GED
5,933 satisfied customers
I fell asleep watching my Toshiba 37 LCD and when I woke up
I fell asleep watching my Toshiba 37" LCD and when I woke up the screen was blank, no sound, but the green power light was still on. I turned off the power, waited a few minutes and then pushed the po… read more
TOM
TOM
tech
High School or GED
421 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x