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Our TV is o ,but no picture. We did have sound, but that is…

Customer Question
Our TV is o...

Our TV is o ,but no picture. We did have sound, but that is gone also.

Technician's Assistant: What's the model number of your TV? How old is it?

It will be 3yrs in Oct. Model # is CH5EG02687

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

We have no picture to see the menu. Our cable box is working

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It started this AM when we turned on the TV, It was fine last night.

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
9/15/2017
TV Technician: Jack, Technician replied 11 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

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Customer reply replied 11 months ago
Hello
TV Technician: Jack, Technician replied 11 months ago

Hi

Sorry but that model number is ***** valid , what is the brand name ?

Note that myself I do not send those $26 phone offers that you will receive , they are automated by the website and I`m not available for it at this time but another expert might be if you`d rather do this on the phone .

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Customer reply replied 11 months ago
Please cancel my request. I'm not wanting your service after all.
TV Technician: Jack, Technician replied 11 months ago

http://ww2.justanswer.com/help 1.***-***-****

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Customer reply replied 11 months ago
please cancel my request,
TV Technician: Jack, Technician replied 11 months ago

You can do it yourself with the phone number i gave you

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Customer reply replied 11 months ago
are you not seeing my response? Please cancel my request, not wanting your sevice. Please confirm.
TV Technician: Jack, Technician replied 11 months ago

ARE YOU SEEING MINE ????

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TV Technician: Jack, Technician replied 11 months ago

http://ww2.justanswer.com/help 1.***-***-****

15/09/2017 10:24

Customer

please cancel my request,

15/09/2017 10:26

Me

You can do it yourself with the phone number i gave you

15/09/2017 10:27

Customer

are you not seeing my response? Please cancel my request, not wanting your sevice. Please confirm.

15/09/2017 10:29

Me

ARE YOU SEEING MINE ????

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TV Technician: Jack, Technician replied 11 months ago

I`m not an employee here , i dont do cancels , use that phone number

Over and out now , i do have work to do

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Customer reply replied 11 months ago
got it
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