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The activation box does not appear, the TV is a Sharp Aquos…

Customer Question
The activation box does...

The activation box does not appear

Technician's Assistant: What's the model number of your TV? How old is it?

The TV is a Sharp Aquos from 2005

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Not sure what you mean by menu, but I recently activated CBS video on the system

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just tried to activate as we recently purchased apple tv for this screen. I have netflix, cbs, youtube. Is the problem with us or is it PBS?

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No. I'd just like to access all that good pbs programming.

Submitted: 11 months ago.Category: TV
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Answered in 39 minutes by:
9/15/2017
TV Technician: Nathan, Installer replied 11 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,418
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What specifically do you see when you open up the pbs app?

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TV Technician: Nathan, Installer replied 11 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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