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I ordered a new Magnavox Smart TV remote as it was lost

Customer Question
I ordered a new...

I ordered a new Magnavox Smart TV remote as it was lost during a move.

Technician's Assistant: Just to clarify, what's the exact make and model of your smart tv?

I ordered a new Magnavox Smart TV remove as it was lost during a move. I received the remote today and added the 2 AAA batteries. The remote does not work. Model 42MF438B/F7 Serial YA1A084320659. Can you help me with some suggestions. Thank You

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV menu works. I do not have this problem with other TV's in house. Not using any other sources or inputs with this TV

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This was initially my parents TV. They used a large button universal remote and all was fine. Parents passed away and I now have the TV. I can turn the TV on with the power button on the side. The big button remote does not work. When we cleaning my parents place I could not locate the original remote so I ordered a new remote from Magnavox at the(###) ###-####number.

Submitted: 11 months ago.Category: TV
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Answered in 4 minutes by:
9/15/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,486
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

- Did you get Magnavox remote as shown in following image link?
http://assets.shopjimmy.com/media/catalog/product/cache/1/image/f8f28dc4a19c21aeb55ee5774693fb5d/i/m/img_5319.jpg

- Also, are you able to operate the TV with control buttons on TV itself?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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