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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It has a res X in the middle of the screen, I'll have to get

Customer Question

It has a res X in the middle of the screen
JA: What's the model number of your TV? How old is it?
Customer: I'll have to get that info for you. May take a little while
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No, nothing works on it.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I lost power and when it came back on.
JA: Anything else you want the Expert to know before I connect you?
Customer: I can't find the serial number, but it is your 60"model
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?