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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tv is turned on, there is no signal on all channals, vizio

Customer Question

tv is turned on, there is no signal on all channals
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: vizio veco320l1a sinze power outage Monday night
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes on all inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: after hurricane Irma there was a power outage for 15 hours, we have no other damage, we live in the sixt floor
JA: Anything else you want the Expert to know before I connect you?
Customer: no thanks
Submitted: 1 month ago.
Category: TV
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
still same problem
Expert:  Richard replied 1 month ago.

Thanks

What are you connecting the TV to for a signal?

A cable box? Satelite box?

Customer: replied 1 month ago.
no thanks no more questions,
Expert:  Richard replied 1 month ago.

It is now working?