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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My screen size is smaller. Black bars on left and right. My

Customer Question

My screen size is smaller. Black bars on left and right. My fios remote doesn't.'t turn tv on and many times I have to go on panel on right of tv to adjust sound
JA: What's the model number of your TV? How old is it?
Customer: About 6 years old. Model no. To-l32c3
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: A few days. I changed my fios service last week but everything seemed all right
JA: Anything else you want the Expert to know before I connect you?
Customer: The left side on different menus is missing some letters
Submitted: 1 month ago.
Category: TV
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please