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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a small HD Samsung TV (model # - LN-S1952W and the

Customer Question

I have a small HD Samsung TV (model # - LN-S1952W and the sound went out and I can't find a way to get it back. I've tried everything...restarting, unplugging...and can't get it to work. How can I tell if the TV is just not working anymore or if there is another problem.
JA: What's the model number of your TV? How old is it?
Customer: The model # is - LN-S1952W. I can't remember but it is several years now. The MFD date is November 2006
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV menu works and all is as it was. The picture is fine but no sound at all.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just a few days and nothing that I can think of. It just wouldn't turn on one morning but was working as usual the night before.
JA: Anything else you want the Expert to know before I connect you?
Customer: I just remembered. I tried to DVR something the night before but the cable box attached to it doesn't have that feature, but that is a separate device and the connection for the picture is working fine.
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?