How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11424
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your TV Question Here...
Shahid is online now
A new question is answered every 9 seconds

Works to turn tv off and on. Nothing else works. 9000 about

Customer Question

Works to turn tv off and on. Nothing else works.
JA: What's the model number of your TV? How old is it?
Customer: 9000 about 1 yr. old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Nothing works on my remote and I have changed the batteries.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today.
JA: Anything else you want the Expert to know before I connect you?
Customer: Connect me to what and how?
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Could you please get me the complete model number written on back cover or side panel of TV?

Customer: replied 1 month ago.
65JS9000
Expert:  Shahid replied 1 month ago.

Thanks for TV model number info.

It seems TV remote isn't paired with the TV, please find Return and Pause/Play button on TV remote, point it at the remote control sensor of the TV, and then press and hold the Return and Play/Pause buttons simultaneously for 3 seconds or more, TV will display paired confirmation message. Release the buttons and try Home button on remote.

Does it work now?

Expert:  Shahid replied 1 month ago.

Buttons on remote would be labeled as Return and Extra as there are few different type of remotes used now a days.

Please check following image for pairing instructions of remote.