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I have a digital to audio converter and I am trying to hook…

Customer Question
I have a digital...

I have a digital to audio converter and I am trying to hook my TV up to my analog speakers

Technician's Assistant: What's the model number of your TV? How old is it?

It's a 4k ultra 58' I bought it 3 weeks ago

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the TV menu works and when I switch it from tv to audio out there is no sound

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It's been an issue since I've had the TV and I've just been able to try and fix it using an adapter I bought

Submitted: 11 months ago.Category: TV
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Answered in 33 minutes by:
9/13/2017
TV Technician: Dan, Broadcast Engineer replied 11 months ago
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,592
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Can you give me the make and model of the TV please?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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