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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I just bought a Samsung TV Model Code UN65MU630DFXZA. I

Customer Question

Hi, I just bought a Samsung TV Model Code UN65MU630DFXZA. I cannot get the color to show (only black and white) when using the bose 321 system. I have the sound working and the video from a DVD. The TV works fine in the cable mode. Can you assist?
JA: What's the model number of your TV? How old is it?
Customer: Model Code UN65MU630DFXZA. Manufactured July 2017.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I only have the cable, internet(wireless) and bose connected.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Problem has been from the startup.
JA: Anything else you want the Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

Just to clarify, TV shows normal color picture for cable channels but no color in picture when watch DVD disc, is this correct?

- If so, how the DVD is hooked to TV? (what type of connection cord/ wire is used)