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We have sound but no image. Model no: E470-A0. 5years.

Customer Question
We have sound but...

We have sound but no image

Technician's Assistant: What's the model number of your TV? How old is it?

Model no: E470-A0. 5years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Yesterday.

Submitted: 11 months ago.Category: TV
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Answered in 1 minute by:
9/13/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,494
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

- Does screen glow/ show light when turn On TV power?

- While having sound from TV please perform following test..

- Do you see a dim picture if shine a flashlight closely on the screen at an angle?

Please reply back with the result to proceed

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Customer reply replied 11 months ago
No. The screen is totally black
TV Technician: Shahid, Technician replied 11 months ago

OK, can you try the test/ suggestion requested in previous reply and let me repeat it..

- While having sound from TV please perform following test..

- Do you see a dim picture if shine a flashlight closely on the screen at an angle?

Please reply back with the result to proceed

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 11 months ago

I tried to accept your phone call offer that has failed due to some payment issue at your end.

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