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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have sound but no image. Model no: E470-A0. 5years.

Customer Question

We have sound but no image
JA: What's the model number of your TV? How old is it?
Customer: Model no: E470-A0. 5years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday.
JA: Anything else you want the Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Does screen glow/ show light when turn On TV power?

- While having sound from TV please perform following test..

- Do you see a dim picture if shine a flashlight closely on the screen at an angle?

Please reply back with the result to proceed

Customer: replied 1 month ago.
No. The screen is totally black
Expert:  Shahid replied 1 month ago.

OK, can you try the test/ suggestion requested in previous reply and let me repeat it..

- While having sound from TV please perform following test..

- Do you see a dim picture if shine a flashlight closely on the screen at an angle?

Please reply back with the result to proceed

Expert:  Shahid replied 1 month ago.

I tried to accept your phone call offer that has failed due to some payment issue at your end.