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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The picture doesn't show. E5501-B2E, I only got one. U could

Customer Question

The picture doesn't show.
JA: What's the model number of your TV? How old is it?
Customer: E5501-B2E
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I only got one. U could only hear the voice, and I can change the channel
JA: How long has this been an issue? What happened right before this popped up?
Customer: I saw TV in the morning, turned it off, then turned on again, no picture.
JA: Anything else you want the Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

While having sound from TV please perform following test..

- Do you see a dim picture if shine a flashlight closely on the screen at an angle?

Please reply back with the result to proceed

Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
E5501-B2E
Expert:  Shahid replied 1 month ago.

I got your TV model info in initial question post.

Did you shine a flashlight on TV screen as requested in previous reply?

Expert:  Shahid replied 1 month ago.

Please reply here and do not post duplicate question for the same issue.

Customer: replied 1 month ago.
No ur just charging me and not helping me.
Expert:  Shahid replied 1 month ago.

I can not see there what you are seeing and need your help to troubleshoot the problem so provide me info requested to move forward.

In case of any concern about billing/ money matters, please contact customer service at given link as I have no control over such matters.

http://ww2.justanswer.com/help

Customer: replied 1 month ago.
No, I got no more money
Expert:  Shahid replied 1 month ago.

http://ww2.justanswer.com/help

Please contact customer service.

Thanks