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The picture doesn't show. E5501-B2E, I only got one. U could…

Customer Question
The picture doesn't show. ...

The picture doesn't show.

Technician's Assistant: What's the model number of your TV? How old is it?

E5501-B2E

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I only got one. U could only hear the voice, and I can change the channel

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I saw TV in the morning, turned it off, then turned on again, no picture.

Submitted: 11 months ago.Category: TV
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Answered in 1 minute by:
9/13/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

While having sound from TV please perform following test..

- Do you see a dim picture if shine a flashlight closely on the screen at an angle?

Please reply back with the result to proceed

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Customer reply replied 11 months ago
No
Customer reply replied 11 months ago
E5501-B2E
TV Technician: Shahid, Technician replied 11 months ago

I got your TV model info in initial question post.

Did you shine a flashlight on TV screen as requested in previous reply?

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TV Technician: Shahid, Technician replied 11 months ago

Please reply here and do not post duplicate question for the same issue.

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Customer reply replied 11 months ago
No ur just charging me and not helping me.
TV Technician: Shahid, Technician replied 11 months ago

I can not see there what you are seeing and need your help to troubleshoot the problem so provide me info requested to move forward.

In case of any concern about billing/ money matters, please contact customer service at given link as I have no control over such matters.

http://ww2.justanswer.com/help

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Customer reply replied 11 months ago
No, I got no more money
TV Technician: Shahid, Technician replied 11 months ago

http://ww2.justanswer.com/help

Please contact customer service.

Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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