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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our TV noticeably darkens when the lights in the room are

Customer Question

Our TV noticeably darkens when the lights in the room are turned out. When I turn the lights back on the TV brightens to normal. Model # 55LS5700. Can you help me with this problem. Thanks
JA: What's the model number of your TV? How old is it?
Customer: 55LS5700 it is 4 1/2 yrs old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works, same problem on all sources.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Problem started when we movd the TV into the bedroom and naturally didn"t want all the lights on.
JA: Anything else you want the Expert to know before I connect you?
Customer: that's it.
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?