My vizio tv won't power off with the remote or the button on the side of the tv. I'm afraid to unplug it, so I'm just leaving it on
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: 2 years old. 70 inch smart tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu doesn't work volume doesn't work, not buttons work on remote or tv itself
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just started on Monday. I was watching Netflix, then switched it off with my remote. Then, everything stopped working
JA: Anything else you want the Expert to know before I connect you?
Customer: That's about it